Customer Bill of Rights
We’re committed to our customers and hold ourselves accountable for every interaction, striving to provide our customers with professional service at every stage.
Marine Industry Customer Commitment
Dealership program set forth in this consumer commitment. Established jointly by the Marine Retailers Association of Americas and the National Marine Manufacturers Association, these principles are established to ensure you an enjoyable boating experience. We seek to enhance that experience by providing trained, friendly employees, quality products and reliable services. As part of our desire to continuously make improvements, please let us know if we should fail on our commitment or if you do not understand any information provided to you.
At our dealership, you should expect:
Sales
- The assistance of a capable and knowledgeable sales consultant.
- Advertising and representations that are truthful and factual.
- A written disclosure of all details associated with a purchase.
- An explanation of the proper usage and operation of products.
- Products properly prepared, inspected and tested before delivery.
- The delivery of new products as scheduled.
- An explanation of all maintenance requirements and schedules established for your product.
- An explanation and written copies of warranties on all products and major components.
Service
- The explanation of maintenance/repair plans including estimated repair time and cost.
- An itemized list of all charges with thorough explanation.
- Prior approval of changes in repair costs or additional charges should they occur.
- Maintenance/repair work done right the first time by knowledgeable trained technicians.
- Maintenance/repair work completed when promised.
- Timely notice of changes in service delivery time if delays are experienced in repair completion.
- Inspection of any replaced/damaged components upon presentation of the invoice/work order.
Operations
- Fair, open and honest treatment without discrimination.
- Respectful, professional and accurate responses to all your product questions and requests.
- Privacy and confidentiality of customer records.
This is our commitment to you. You should expect a higher standard of professionalism when working with us. Please hold us accountable to that expectation.
Innovative Solutions for Seamless Boat Ownership, Repair & Design
At Superior Boat Repair & Sales, we offer professional boat services to enhance the boating experience for our clients in California. Our inventory includes new and used boats for sale, featuring reputable and innovative brands in the marine Industry. Our boats prioritize safety, performance, and comfort, ensuring our clients enjoy their time on the water. With our custom boat designs including everything from interior and exterior makeovers to engine and lighting system modifications, we’re confident you’ll find what you’re looking for. Further, we offer impeccable boat trade in options, allowing you to sell your boat without the traditional stress. No matter what you need, let our team be the partner you lean on.